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Policies & Privacy

Availability

We frequently update our website with the latest availability information. We make every attempt to ship your purchased items in a timely manner. If an item is out of stock, please allow extra time for delivery.  Please allow 1-2 days production time for printed items (such as wooden utensils) prior to shipment.

Sales Tax

Sales tax will be added to your order when required by law. For items shipped to Texas, the sales tax rate is 8.25%; this amount will be added to your order during the checkout process.  If you are a reseller and wish to purchase items for resale, please contact us at service@inkscissorspaper.com to provide copies of your Texas resale certificate.  We also may offer additional discounts for bulk quantities of our products.

Shipping

All products are shipped from Blanco, TX by USPS, UPS, or FedEx.  Most in-stock orders ship within 1-2 days of receipt and most custom orders within 7-10 days; we request delivery confirmation for all packages.  We do not insure packages against loss, damage or theft; insurance against loss or damage is available at an additional cost.  Please inquire in advance for insurance or special shipping situations. 

Returns and Exchanges

Products bought from inkscissorspaper.com are covered under our 15 day return policy:

  • All returns must be authorized by inkscissorspaper.com within 15 days of the invoice date. Items will not be accepted for return if more than 15 days have passed since the date of invoice.
  • Returns are gladly accepted for items that are not food-related.  Food-related items include food-safe bags, tubes, cups, utensils and drinking straws (not a complete list).  These items may not be returned.  In addition, a 15% re-stocking fee will be assessed to the order. 

  • Please complete the RMA request form; items must be returned in unused and original condition and original packaging.  We will notify you of the shipping address via email.  Once the unused item is received, you will be refunded the item product amount or we will credit the returned product item total amount to another order.

  • The buyer will bear the cost of return shipping of the product.  Please return the item by way of carrier that provides tracking details; proof of delivery must be provided.

  • Please note that we are unable to accept return of customized items. For custom graphic items or items stamped, tied or otherwise customized, returns are not accepted.  This also applies to packages containing customized items that have been returned due to incorrect addresses, refusal, rejected for duties owed by buyer, unclaimed, or returned due to expired forwarding orders.  

  • If we have made an error in our product listing or shipped the wrong item, please let us know within 48 hours of receipt.  We will make arrangements for return and replacement of the product. 

  • We ship our packages quickly, so it is important to provide the correct shipping address during the checkout process.  If an error has been made, please notify us immediately by email to service@inkscissorspaper.com so that the order can be corrected in advance of shipment.  

  • If we receive a return package, we will contact you immediately.  If we have made an error in the printing of your shipping label address, we will re-ship to the correct address at no cost to you.  If you have indicated an incorrect shipping address in the checkout window, we will offer the option to re-ship the package to a correct address.  Shipping charges will apply.

    Your Privacy

    inkscissorspaper.com is dedicated to protecting your right to privacy. The information we collect is used to process your order and to provide you with quality service. We respect your right to privacy and we take care to keep your information secure. Your information will not be sold to other parties. Your name, phone number, billing address, shipping address, and e-mail address are needed to process and ship your order. When entering personal or private information, your data will be encrypted and transmitted over a secure connection, designated by the https: prefix (the 's' means secure).


 

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